Återbetalningspolicy

USA

All products in our store are made to order. This means each item is produced specifically when you place your order, and we are therefore unable to accept returns or exchanges due to change of mind or incorrect size selection.

We do accept returns and will offer a full refund or free replacement in the following cases:

• The item arrived damaged or defective
• You received the wrong item (wrong design, color, or size)
• The item was lost in transit

To be eligible, you must contact us within 7 days of delivery at info@thetabbyco.com with:

• Your order number
• A photo clearly showing the issue

We will review your case and respond within 2 business days. If approved, we will either send a free replacement or issue a full refund to your original payment method.

We are not responsible for:

• Incorrect size selection by the customer (please refer to our size guide before ordering)
• Slight color variations due to screen settings
• Delays caused by the shipping carrier

 

EU Right of Withdrawal

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us within 14 days of delivery of the last item in your order. You can submit a return or cancellation request through your customer account at: https://account.thetabbyco.com

After notifying us, you have 14 days to return the item(s). Return shipping costs are the responsibility of the customer.

Once we receive and process your return, you will be refunded the original purchase price, including standard outbound shipping costs. Please note that refund processing times are handled by our fulfillment partner and may take up to 14 days after the return is received.

Exceptions – Non-returnable items

The right of withdrawal does not apply to personalized or custom-made products, such as items featuring a customer's name, photo, or other personal customization. These products are made to order and cannot be returned or refunded unless they are defective or damaged upon arrival.

Defective or damaged items

If you receive a defective or damaged product, please contact us as soon as possible so we can resolve the issue.

Outside the EU

This return policy applies to EU customers only. Customers outside the EU are not entitled to returns under this policy. If you have received a defective or damaged item, please contact us and we will do our best to assist you.